Frequently asked questions


When do online sales stop?

Online sales will stop at 8.00pm the day before the match for a day time match.

Online sales will stop at midday on the day of the match for an evening match.


Can I get a refund if I buy a ticket but I decide not to use it?

Tickets are not refundable if the match takes place at the planned date and time.


How many emails will I receive after booking?

After making a booking, you will receive a confirmation email. This is not your ticket, it is just a summary of the order you have made and the reference number for the booking. If you have purchased tickets and chosen to have them delivered to you as e-tickets, you will receive a separate email with your tickets attached in a PDF file.


My ticket delivery email is often delayed - what can I do to make it come through faster?

Each email provider will have their own rules around the number and type of emails that they will allow to be delivered. Delays can sometimes occur with Microsoft based accounts - i.e. hotmail.com, outlook.com and live.co.uk email addresses.

Adding our delivery email address noreply@ktckts.com to your contacts will help email servers to see that the email is coming from a known source.


What should I do if I haven't received my e-ticket?

Typically, you should receive your tickets within 30 minutes of booking.

It is not uncommon for emails to get held up in a queue or diverted to a junk folder, so be sure to check those.

If you haven't received anything the day before the match, please contact support@kaizenticketing.com for further investigation.


I can't open the attachment in the ticket delivery email - what should I do?

etickets are delivered in a PDF file. If you are unable to access a PDF on your device or computer, download Acrobat Reader and you will be able to open the file. You can do that here https://get.adobe.com/uk/reader/


Do I have to print my e-ticket?

You could show your e-ticket on your phone if you don't have access to a printer. The scanner just needs to be able to read the barcode on the ticket. 


How will my personal data be used?

Your data will only be used by Hitchin Town FC. It will not be sold on to third parties. You can update your contact preferences in the 'My Account' section when you log in.